HOW CAN WE HELP YOU?

Common Questions

HOW DO I CONTACT YOU?

The fastest way is to contact us at support@hustletics.com

HOLIDAY DELIVERY & RESPONSE TIME.

Please be aware that shipping may take longer from 1st December to 6th of January. During this period, post offices are heavily loaded and might not be able to deliver in time. Certain delivery companies may also be closed. 





WHERE IS YOUR SIZING CHART?

We have sizing chart on each product page. SIZE GUIDE 

HOW WILL COVID-19 AFFECT HUSTLETICS & YOUR ORDER?

Right now we are still operating as normal. However, delivery may take longer depending on which country you reside in. 


We hope you understand the current situation and will continuously support Hustletics  so we can keep our business going both during and after this crisis. Thank you all. 

Shipping

DO YOU PROVIDE INTERNATIONAL SHIPPING??

Yes. We offer worldwide shipping except for UN-sanctioned & war-laden countries.

WHERE DO YOU SHIP FROM?

In order for us to be able to price our apparel at an affordable price, all orders are handled and shipped out from our warehouse in China except for orders from the United States.


🇺🇸 USA
All orders from the United State are handled and shipped out from the United States. However we may run out of stock once in awhile and will take a maximum of 14 business days for us to restock from our main warehouse. If you have not receive your order within 7 business days, do drop us an email. Your order may be on its way from our main warehouse.




CUSTOM & IMPORT CHARGES

The prices displayed on our website are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.


Import taxes, duties and related customs fees may be charged once your order arrives at its destination country, and are determined by your local customs office.


Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

REFUSING TO PAY CUSTOMS

If you choose to refuse the customs fee and the parcel is returned back to Hustletics, a shipping & handling fee may be deducted from your refund.


If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

Orders & Returns

HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED?

Once an order has been placed, we will ship your order within 1-3 days. Standard Shipping takes 2 - 5 weeks while Express Shipping takes about 5 - 7 business days. (Processing time not included).

I WANT TO CANCEL/CHANGE MY ORDER.

Sorry, but we’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

  • Changing the item or size

  • Delivery/billing address

  • Adding items to your order

  • Shipping method

    • *Please make sure all your details are accurate before placing an order. We are not liable to refund/replace orders under these circumstances .

    HOW DO I TRACK MY ORDER?

    Please refer your confirmation email or click the links below.


    1. USA ORDERS

    2. INTERNATIONAL ORDERS

    DO YOU ALLOW RETURN & EXCHAGES FOR INTERNATIONAL ORDERS?

    For international orders, we only allow returns. Returns are permitted 14 days from date of delivery only for international orders.

    I RECEIVED FAULTY/MISSING/INCORRECT ITEMS.

    We're sorry if this happens to you! If you received a faulty, incorrect or missing item, please contact us at support@hustletics.com immediately. 

    • Faulty - Please give a brief description of the fault, and location of the fault providing photographic detail if you feel this is relevant. It may not always be necessary for you to return your faulty goods to us, and we will evaluate this at the time and on a case by case basis.

    • Faulty good claims must be made within the 20 day period. Anything beyond the 20 days will be considered normal wear and tear of use, and can be subject to denial.

    I WANT TO RETURN AN ORDER.

    You have 5 days to decide if you want to keep the product from the day it has been delivered to you. As a customer, you are responsible for the return until we have received and registered it, so remember to save your delivery receipt! The cost of returning the package is on you as a customer.


    * We do not accept returns/exchanges for sale/clearance items.


    PLEASE REFER OUR RETURN POLICY GUIDE FOR MORE INFO.

    Payments

    MY CREDIT/DEBIT CARD GOT REJECTED.

    If your card is declined or not working at the "checkout" page, please use our PayPal Gateway.

    No PayPal Account is needed for this gateway. 

    MY BANK GOT CHARGED, EVEN THOUGH I MADE AN UNSUCCESSFUL PURCHASE.  

    In rare cases, your bank may be charged even if there was an error at the time of the order. Your money will be released within 1-5 business days.

    WHEN WILL I RECEIVE MY REPAYMENT FOR MY RETURN?

    You should receive your refund within 7 working days from the date you received your return confirmation. The refund is always made on the same debit card used for purchase.





    GIFT CARDS.

    Once you purchase a gift card through the website, a unique code will be emailed to you.


    We do not offer any physical gift cards.


    Gift cards cannot be used to purchase additional gift cards, any orders found in breach of this will be cancelled immediately. Additional orders purchased using these gift cards will also be cancelled.


    If you've received a gift card that isn't working, please contact us at support@hustletics.com immediately.