Q: HOW DO I CONTACT YOU
A: Please write to here: firstname.lastname@example.org
Q: YOUR PRODUCTS ARE SO COOL! BUT WHERE DO YOU GET THEM FROM?
A: We travel across the world to deal and work closely with the manufacturer. Our goal is to find the premium quality material of product and most importantly, at an affordable price for you ❤️
Q: WHERE IS YOUR SIZING CHART
A: We have sizing chart on each product page.
Q: DO YOU SHIP WORLDWIDE, WHAT IS THE SHIPPING CHARGE
A: Yes. We do ship worldwide. However, shipping charges may be applied to certain countries due to higher postage costs.
Q: WHAT TO EXPECT AFTER I PLACED MY ORDER & WHEN WILL MY ORDER SHIP
A: After you placed your order and payment is verified, you shall receive a confirmation email. It takes up to 24 hours to process and ship your order. Before that, we will send you an email with your tracking number in it. Your order should reach you within 1-2 weeks (for express shipping), and 2-4 weeks (for standard shipping).
Q: CAN I CHANGE/AMMEND THE ORDER
A: We process our order very quickly in 24 hours. We have no guarantee that your order will be amended/changed. Please write to our customer service as soon as possible regarding to the changes within 24 hours at email@example.com
If we may have processed and shipped out your order, then we are unable to allow the changes. Hence, please check your order details twice carefully.
Q: CAN I CANCEL THE ORDER
A: If you wish to cancel the order, please email us at firstname.lastname@example.org within 24 hours after you place the order. We cannot guarantee that you order will be cancelled due to we process and ship out the order very quickly. We will be able to cancel it for you if the order has not been processed/dispatched yet. USD $5.00 of administration/cancellation fee will be charged for any successful order cancellation. An email will be sent to you regarding to the refund.
Q. HOW TO TRACK MY ORDER
A: Once your order has been shipped out, we will send you a shipping notification email that has your tracking number and a link to track your order as below. However, if you have difficulty on this, you can always email us at email@example.com
For US orders: https://www.usps.com/manage/welcome.htm
For orders that are outside of US: http://www.17track.net/en
Q: WHAT PAYMENT METHOD DO I USE. DO I NEED A PAYPAL ACCOUNT TO PAY?
A: We accept any credit cards, such as Master, Visa, American Express and Paypal. It's ok if you don't have a Paypal account. Simply choose "checkout as guest once you have selected Paypal as your preferred shipping method at the checkout.
Q: CAN I RETURN/EXCHANGE MY PRODUCT?
A: Please refer to our Return policy here
Q: WHAT IF I HAVE RECEIVED A DAMAGED/DEFECTIVE ITEM?
A: We feel very sorry that this happened to you! Please take a photo of the damaged item along with the order number and email to us at firstname.lastname@example.org. We will resolve this matter as soon as possible.