Q: HOW DO I CONTACT YOU
A: Please contact us at firstname.lastname@example.org
Q: YOUR PRODUCTS ARE SO COOL! BUT WHERE DO YOU GET THEM FROM?
A: We travel across the world to deal and work closely with our manufacturer. Our goal is to find the premium quality material of product and most importantly, at an affordable price for you ❤️
Q: WHERE IS YOUR SIZING CHART
A: We have sizing chart on each product page.
Q: DO YOU SHIP WORLDWIDE & HOW ARE THE CHARGES LIKE?
A: Yes. We do ship worldwide. Postage typically cost from as low as $6 depending on the weight and the final destination.
Q: WHAT TO EXPECT AFTER I PLACED MY ORDER & WHEN WILL MY ORDER SHIP
A: Once you place your order, please allow up to 24 hours to process your orders. After that, it will take 15-21 business days for standard shipping or 5 - 7 business days for express shipping (depending on location).
Q: CAN I CHANGE/AMMEND THE ORDER
A: We process our order very quickly in 24 hours. We have no guarantee that your order will be amended/changed. Please write to our customer service as quickly as possible regarding to the changes within 24 hours at email@example.com
We will not be able to make any changes once the order has been processed and shipped. Hence, please check your order details twice carefully.
Q: CAN I CANCEL THE ORDER ONCE PURCHASED?
Q: CAN I RETURN/EXCHANGE/CANCEL THE ORDER FOR OUTLET AND SALE ITEMS?
Q. HOW TO TRACK MY ORDER
A: Once your order has been shipped out, we will send you a shipping notification email that has your tracking number and a link to track your order as below. However, if you have difficulty on this, you can always email us at firstname.lastname@example.org
For US orders: https://www.usps.com/manage/welcome.htm
For orders that are outside of US: http://www.17track.net/en
Q: WHAT PAYMENT METHOD DO I USE. DO I NEED A PAYPAL ACCOUNT TO PAY?
A: We accept any credit cards, such as Master, Visa, American Express and Paypal. It's ok if you don't have a Paypal account. Simply choose "checkout as guest once you have selected Paypal as your preferred shipping method at the checkout.
Q: CAN I RETURN/EXCHANGE MY PRODUCT?
A: Please refer to our Return policy here
Q: WHAT IF I HAVE RECEIVED A DAMAGED/DEFECTIVE ITEM?
A: We would like to apologise if this happened to you! Please take a picture of the damaged item along with the order number and email us at email@example.com. We will resolve this matter as soon as possible.
REFUNDS: WE DO NOT ISSUE REFUNDS on non-faulty items, only INSTORE CREDIT once we receive your return items. However, we do treat each return on a case by case basis.